Investigations & Compliance
The MVA’s Office of Investigations and Internal Affairs (OIIA) investigates violations of Maryland vehicle laws, dealer misconduct, fraud related to licensing and registration, uninsured motorist complaints, misuse of disability parking, unlicensed vehicle sales also known as “curbstoning”, and certain driver education school or trainer complaints.
Important links:
- Submit a General Investigation Complaint Form - PDF
- Submit an Uninsured Motorist Complaint Online or Print ICD-034 - PDF
- Submit a Request for Residential Disability Parking Sign Online or Print IS-022 - PDF
- Report License Plate Fraud - PDF
How to File a Request for Investigation
Consumers submitting information for formal investigations should submit the appropriate MVA form for the type of complaint they are reporting, along with supporting documentation such as contracts, receipts, warranties, or repair orders.
General investigation requests generally require:
- A completed IS-109 form - PDF or the most appropriate form listed above
- Supporting documentation (copies only)
- Detailed description of the issue
- Contact information for the person submitting the request.
After submission:
- The complaint is reviewed.
- It is assigned to an investigator.
- The investigator contacts the involved party.
- The requestor receives written updates or findings.
Issues Handled by Other Agencies
Some complaints are outside MVA authority and may be handled by other agencies, including:
- Vehicle repairs not covered by warranty – Maryland Attorney General Consumer Protection Division
- Vehicle safety inspections – Maryland State Police Automotive Safety Enforcement Division
- Vehicle repossessions – Maryland Commissioner of Financial Regulation
- New vehicle “Lemon Law” issues – Maryland's Lemon Law | The Maryland People's Law Library