Bulletins for Driver's Education Providers

Offices will reopen on November 9

GLEN BURNIE, MD (November 3, 2022) - The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emission Inspection Program (VEIP) stations Tuesday, November 8 in observance of Election Day. MDOT MVA branch offices will reopen for normal operations by appointment only on Wednesday, November 9. VEIP testing will also resume on November 9 and does not require an appointment.

MDOT MVA self-service VEIP kiosks, online services, and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete online services including:

• Driver’s License Renewals,
• Identification Card Renewals,
• Vehicle Registration Renewals,
• Temporary Registration,
• Vehicle Title and Registration Applications,
• Duplicate/Additional Registration Cards,
• License Plate Purchase/Replacement,
• Insurance Information and Compliance Payments,
• Title Replacements,
• Disability Products,
• Change of Address,
• Driving Records,
• Information on Administrative Flag Fees,
• VEIP Test Date Extension and
• Substitute Stickers.

MDOT MVA branch offices and VEIP stations will also be closed on Friday, November 11 in observance of Veterans Day. All MDOT MVA branch offices and VEIP stations are closed on dates in accordance with the state holiday calendar. A complete list of closings can be found on our website.

Agency Encourages Marylanders to Sign Up for myMVA to Access Online Services

GLEN BURNIE, MD (December 6, 2022) – On December 6, 2021, the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) launched the largest IT system modernization in its history, Customer Connect, transforming what it means to do business with the MDOT MVA. One year later, MDOT MVA is celebrating Customer Connect Day, proclaimed - PDF by Governor Larry Hogan and highlighting the ways the modernization has made the lives of Marylanders easier and business more efficient.

“Nearly eight years ago, I tasked state agencies to focus on enhancing and improving customer service, and the MDOT MVA continues to deliver on that promise,” said Governor Larry Hogan.

Since implementation of Customer Connect, more than 70% of customers completing a transaction at a MDOT MVA branch office are seen within 15 minutes of their appointment time. That’s an increase from 60% the previous year. More recently, in October, 78% of customers were seen in under 15 minutes. But that’s not the only improvement. Customer Connect also enables MDOT MVA to combine all its online transactions into a single one-stop portal called myMVA. Since implementation, Customer Connect has enhanced transactions times, online service availability, appointments and more.

“We live in a fast-paced world, and customers want to receive service quickly and efficiently. Customer Connect allows us to deliver on that expectation,” said MDOT MVA Administrator Chrissy Nizer. “While the customer experience has continued to improve over the last year, we are committed to finding new ways to enhance service and allow customers to complete their transactions as efficiently and seamlessly as possible.”

Customer Connect by the Numbers

• Wait Times: Customer wait times have been cut by six minutes, from 18 minutes in 2021 to 12 minutes in 2022.
• Overall Transaction Time: The average customer transaction time within MDOT MVA branches is eight minutes, a reduction of three minutes compared to 2021.
• Appointments: MDOT MVA has offered more than 3.7 million appointments between January and October, an increase of more than 525,000 from 2021.
• Mobile Check In: More than 1 million customers have taken advantage of the mobile check in service, with 59% of customers checking in this way.
• Total Online Transactions: MDOT MVA has processed more than 6.5 million e-services transactions between January and October. The agency is on pace to process more than 7.8 million transactions by the end of the year, an increase from 6.9 million – or 13% - in 2021.

More Online Services Than Ever Before

For the last several years, customers have looked for more convenient ways to conduct business with MDOT MVA. Through Customer Connect, a myMVA account allows customers to access their driver and vehicle information in real time. Customers can also learn their REAL ID status, view copies of any correspondence the MDOT MVA has sent to them, check vehicle emissions inspection program deadlines and complete more than 60 transactions online.

Since December 6, 2021, more than 850,000 Marylanders have signed up for a myMVA account. All Marylanders are encouraged to sign up for this enhanced feature. To sign up for a myMVA account, click here. A step-by-step walkthrough can be found here.

Commercial Driver’s License (CDL) Holders

Customer Connect allows CDL holders to submit their medical certificate electronically. Since implementation, 70% of customers have taken advantage of this service without coming into a branch office. Offering this service allows eligible CDL holders to complete certain transactions online from home, or even on the road.

“Implementation of Customer Connect has already shown tremendous benefits for all MDOT MVA customers – citizens and businesses alike,” said MDOT Secretary James F. Ports, Jr. “Our goal is to use technology to improve efficiency, customer convenience and ultimately our customers’ experience. Customer Connect is accomplishing that mission every day.”

Earlier this year, Customer Connect received the Northeast Association of State Transportation Officials America’s Transportation Award for Best Use of Tech and Innovation.

To learn more about Customer Connect and additional customer service enhancements.

New Child Passenger Safety Law Goes into Effect October 1

GLEN BURNIE, MD (September 15, 2022) – Ensuring a child’s safety in a vehicle is one of the most important things a parent or caregiver can do. However, according to the National Highway Traffic Safety Administration (NHTSA), motor vehicle crashes continue to be one of the leading causes of death for children.

To help combat these preventable tragedies, the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is joining with other state agencies, the Maryland Department of Health’s Kids In Safety Seats (Maryland KISS), the Maryland Institute for Emergency Medical Services Systems and the Safe Kids organization to provide child safety seat checks across the state during Child Passenger Safety Week, September 19-24.

“Height, weight and age are the three key components to determine if your child is ready to move to the next step in car seats,” said MDOT MVA Administrator Chrissy Nizer, who also serves as Governor Larry Hogan’s Highway Safety Representative. “To ensure our youngest and most vulnerable passengers are safe, we encourage everyone to take time to check that children are in the correct car seat — and are always properly buckled.”

In Maryland, every driver and passenger must wear a seat belt. Children younger than age 8 must be in an appropriate child safety seat or booster unless they are 4 feet, 9 inches tall or taller. If passengers older than 16 are not wearing a seat belt, the driver can receive an $83 ticket for each offense.

MDOT MVA is supporting the following in-person and virtual events during Child Passenger Safety Week to help ensure child safety seats are properly installed (see links to make an appointment, where required):

Monday, September 19

• MDOT MVA Bel Air Branch – Appointments
  501 W MacPhail Road, Bel Air, MD 21014
  10 a.m. - 2 p.m.

Tuesday, September 20

• MDOT MVA Westminster Branch – Appointments
  1106 Baltimore Blvd., Westminster, MD 21157
  Noon - 2 p.m.
• Long Green Volunteer Fire Co. – Appointments
  4506 Long Green Road, Glen Arm, MD 21057
  3 p.m. - 6 p.m.

Wednesday, September 21

• MDOT MVA Salisbury Branch – Appointments
  251 Tilghman Road, Salisbury, MD 21804
  10 a.m. - 2 p.m.

Thursday, September 22

• Fitzgerald Cadillac Annapolis – No Appointment Needed, Drive Ups Accepted
  34 Hudson St., Annapolis, MD 21401
  2 p.m. - 5 p.m.
• MDOT MVA Glen Burnie Branch – Information Only, No Official Seat Check
  6601 Ritchie Highway NE, Glen Burnie, MD 21062
  10 a.m. - 2 p.m.

Friday, September 23

• MDOT MVA Frederick Branch - Appointments
  1601 Bowmans Farm Road, Frederick, MD 21701
  10 a.m. - 2 p.m.

Saturday, September 24

• Bayside Toyota - Appointments
  120 Auto Dr., Prince Frederick, MD
  9 a.m. - Noon
• National Seat Check Saturday - Appointments
  Virtual: One-on-One with Certified Technician

In addition to these events, agencies across the state offer in-person and virtual checks throughout the year to teach parents and caregivers how to correctly use car seats. Visit ZeroDeathsMD.gov/CarSeat for information.

Officials encourage everyone who transports children – parents, grandparents, guardians and other family members – to ensure they use the right car seat for the age and weight of the child and that it is installed correctly.​​

Officials also highlighted a new Maryland law that requires children to remain in a rear-facing child safety seat until at least age 2 unless the child reaches the manufacturer’s height and weight limit for the car seat. The measure, Senate Bill 176, signed into law by Governor Hogan and goes into effect October 1. The first offense for violating the new law is a warning. Existing Maryland law also notes that if passengers younger than 16 are not wearing a seat belt, the driver may receive an $83 ticket.

Instructional Videos

MDOT MVA has developed a series of instructional videos demonstrating the proper installation of rear-facing and forward-facing car seats and booster seats, as well as guidelines for transitioning from a booster seat to “seat belt only.” Watch the videos, and share them with friends and family members:

• Rear-facing – Demonstration of proper installation of a rear-facing car seat and how to determine when a child is ready for the next level car seat.
• Forward-facing – Demonstration of proper installation of forward-facing/all-in-one safety seats and how to determine when a child is ready for the next level car seat.
• Booster seats – Demonstration of proper use of booster seats and review of the difference between backless boosters and those with backs.
• Seat belts – Guidelines and tips for transitioning from a booster seat to “seat belt only,” and the importance of buckling up for all vehicle occupants.

Learn more about the MDOT MVA’s Highway Safety Office’s commitment to zero deaths on Maryland roadways at ZeroDeathsMD.gov and on Facebook, Twitter and Instagram at zerodeathsmd.

ANNAPOLIS, MD (November 21, 2022) —Governor Larry Hogan joined together today with other state officials, Maryland Department of Transportation (MDOT) leaders, safety advocates, and law enforcement officers for the 19th annual Maryland Remembers ceremony, an event honoring Marylanders who have lost their lives to impaired driving.

“No one should ever get behind the wheel of a car and drive impaired, and we hope that this creative new initiative will encourage more Marylanders to make better choices,” said Governor Hogan. “Even one death is one too many, which is why we must continue working together, we must continue to tell the stories of those we have lost, and we must continue doing everything in our power to save lives and to prevent future tragedies.”

The governor was joined by MDOT Secretary James F. Ports, Jr., MDOT Motor Vehicle Administrator Chrissy Nizer, Maryland State Police Superintendent Col. Woodrow Jones III, highway safety advocates from the Maryland Affiliate of Mothers Against Drunk Driving and the Washington Regional Alcohol Program, and victim impact speaker Deb Hardy in Annapolis for this year’s ceremony. Nineteen years ago—the same year Maryland Remembers began—Ms. Hardy’s daughter was killed a week before her 14th birthday by an impaired driver.

Maryland Remembers is held annually at the beginning of the holiday season, when impaired driving crashes tend to increase. Last year, 173 people were killed and more than 2,800 were injured on Maryland roadways due to impaired driving.

In 2021, more than 15,430 people were arrested for driving under the influence of alcohol or drugs—1,616 of those arrests occurred between Thanksgiving and New Year’s Day. Over the past five years, there have been more than 33,150 crashes in Maryland involving impaired drivers, resulting in 843 deaths and 14,990 injuries.

During today’s ceremony, Administrator Nizer presented Governor Hogan with the annual Kevin Quinlan Award for his administration’s work and advocacy in preventing impaired driving over the past eight years. The award is named for the late Kevin Quinlan, a longtime traffic safety professional with the National Highway Traffic Safety Administration.

“It’s unacceptable that impaired driving still accounts for nearly one-third of all fatalities on our roadways,” Secretary Ports said. “We are committed to ending impaired driving so no one else has to feel the loss that these impacted families feel every day. It starts with each of us. We must understand that every time we get behind the wheel, we have a responsibility to do our part to help ensure the safety of others on the road.”

In 2016, Governor Hogan signed Noah’s Law - PDF, a measure that expanded Maryland’s Ignition Interlock Program to mandate that interlock devices be installed in vehicles of convicted drunken drivers, even for the first conviction. In 2019, Governor Hogan signed into law House Bill 707 - PDF, which increased the maximum jail time for those convicted of vehicular homicide while under the influence. In 2021, Maryland was selected by the National Governors Association to take part in a Learning Collaborative to strengthen the use of data to fight impaired driving-related injuries and fatalities.

“The holiday season is a joyous time to visit with family and friends, but it’s also a reminder of the everlasting impact of the irresponsible choice to drive while impaired,” said Administrator Nizer. “With so many options, motorists have no excuse to drive impaired. If you plan to celebrate the holiday season, plan ahead to ensure you have a safe and sober ride home. Designate a sober driver, take public transportation, or call a rideshare.”

“One of the highest priorities for the Maryland State Police is to ensure the safety of all those traveling on Maryland roads,” said MSP Superintendent Jones. “Working with our partner agencies and combining high visibility patrols and proactive enforcement initiatives year-round, we are committed to the goal of saving lives by removing impaired drivers from our highways.”

Along with high visibility impaired driving enforcement operations throughout the holiday season, MDOT MVA’s Highway Safety Office is running an educational campaign called Be the SOBER Driver and Be the MAKE A PLAN Driver to encourage everyone to ensure they have a sober ride home.

In addition, last week MDOT MVA’s Highway Safety Office received a grant for the second year in partnership from the Governors Highway Safety Association, Lyft and Responsibility.org to provide thousands of rideshare credits during the holiday season.

11-17-2022

WHAT:
Governor Larry Hogan will join Maryland Department of Transportation (MDOT) Secretary James F. Ports, Jr., MDOT Motor Vehicle Administration (MDOT MVA) Administrator Chrissy Nizer and Maryland State Police (MSP) Superintendent Col. Woodrow Jones III, as well as more than 100 highway safety advocates and family members from around the state, for the 19th annual Maryland Remembers ceremony. The memorial event honors the lives of Marylanders killed in crashes involving impaired drivers.

WHO:
Governor Larry Hogan, State of Maryland
James F. Ports, Jr., MDOT Secretary
Chrissy Nizer, MDOT MVA Administrator and Governor Hogan’s Highway Safety Representative
Col. Woodrow Jones III, Superintendent, Maryland State Police
Deb Hardy, Victim Impact Speaker

WHEN:
4 p.m. Monday, November 21, 2022
Registration begins at 3:15 p.m.
Program begins at 4 p.m.

WHERE:
Westin Annapolis
100 Westgate Circle
Annapolis, MD 21401

WHY:
Last year, 173 people were killed and more than 2,800 were injured on Maryland roadways due to impaired driving. In 2021, more than 15,430 people were arrested for driving under the influence of alcohol or drugs, with 1,616 of those arrests occurring between Thanksgiving and New Year’s Day.

Media will have the opportunity to record and document comments from Governor Hogan and others. Attending media should RSVP to Anna Levendusky, [email protected] or 443-628-8447.

Sleep First. Drive Later. Be the Alert Driver.

GLEN BURNIE, MD (November 4, 2022) – We’ve all been there – yawning and feeling tired during a long car ride or after a busy day at work. These are the beginning signs of drowsy driving, which can impact thinking, decision-making and alertness. While there is no exact measure of drowsy driving, research indicates it is dangerously common. Governor Larry Hogan and the Maryland Department of Transportation Motor Vehicle Administration’s (MDOT MVA) Highway Safety Office, with the National Sleep Foundation (NSF), is recognizing November 6-13 as Drowsy Driving Prevention Week ® to bring awareness to this troubling trend. Read the Drowsy Driving Prevention Week Proclamation - PDF here.

Drowsy Driving Prevention Week ® is a time to educate drivers on warning signs and the practices that can cause drowsiness, as well as the consequences of drowsy driving. Drowsy driving is considered to be underreported since it relies mostly on police and hospital reports. Nevertheless, in Maryland during the past five years nearly 5,000 people have been injured and 55 people have been killed due to drowsy driving.

“We hope highlighting the dangers and consequences of drowsy driving will educate Marylanders so they can avoid this unnecessary risk,” said Governor Hogan. “Maryland is committed to achieving zero deaths on our highways, and that requires that motorists make the choice to drive alert, sober and focused.”

According to new NSF data - PDF, 5% of drivers say they have driven drowsy at least once a month. While falling asleep at the wheel is incredibly dangerous, even driving while sleepy slows your reaction time, affects your ability to make good decisions and takes your full attention away from the road. These effects are similar to impairment. According to the NSF, a clinical trial found that being awake for 17 to 19 hours is comparable to having a blood alcohol content of 0.05%, leading to decreased reaction time and reduced hand-eye coordination. Longer periods without sleep could produce results equivalent at BAC of 0.1%.

Drowsy driving is preventable – just like other factors that contribute to crashes. To help educate the public, MDOT MVA’s Highway Safety Office has again expanded its all-encompassing Be the Driver campaign to now include Be the Alert Driver, reminding motorists of the importance of being well-rested and alert before getting behind the wheel.

“Drowsy driving is a relatable experience and a public health issue that can affect everyone. NSF commends Maryland for its commitment to sleep health and road safety, and we encourage all drivers to sleep first and drive alert,” said John Lopos, NSF CEO.

NSF provides three key steps motorists should take before driving that can help prevent falling asleep behind the wheel:

• Get the recommended amount of sleep the night before your trip (7 to 9 hours for most adults),
• Plan long trips with a companion, and
• Schedule regular stops every 100 miles, or every two hours.

A large factor in preventing drowsy driving crashes is recognizing the causes and warning signs. If you start to display signs of heavy eyelids, frequent yawning, drifting lanes, hitting rumble strips or missing signs or exits, pull over immediately to a safe and legal location and do not resume driving until you are alert. It’s also important to check any medications for side effects.

Learn more about the MDOT MVA’s Highway Safety Office’s commitment to zero deaths on Maryland roadways at ZeroDeathsMD.gov and on Facebook, Twitter and Instagram at zerodeathsmd.

About the National Sleep Foundation

National Sleep Foundation is a 501(c)3 nonprofit corporation dedicated to improving health and well-being through sleep education and advocacy. Founded in 1990, the NSF is committed to advancing excellence in sleep health theory, research and practice. More information about being your Best Slept Self® and how to help prevent drowsy driving is available at theNSF.org.
theNSF.org │SleepHealthJournal.org

GHSA, Lyft and Responsibility.org partner to provide safe ride options for Marylanders

GLEN BURNIE, MD (December 1, 2022) – For the second year, the Maryland Department of Transportation Motor Vehicle Administration’s (MDOT MVA) Highway Safety Office has received a grant from the Governors Highway Safety Association (GHSA) to provide rideshare credits to Marylanders to help them Be the Make A Plan Driver and choose an alternative to driving impaired. Through the partnership funded by GHSA, Lyft, and Responsibility.org, 4,000 Lyft ride credits, each worth $5, will be available during the holiday season. Maryland is one of four states awarded the grant.

“Once again, we’re making the choice easy to be the driver who makes a plan and arranges a sober ride home,” said Governor Hogan. “No one should lose a loved one this holiday season, or ever, due to someone’s selfish choice to drive impaired. I encourage all drivers to make a plan for a sober ride home and save a life.”

Each Marylander is eligible to receive one $5 rideshare credit each weekend while supplies last. A select number of rideshare credits will be available between 4 p.m. and 2 a.m. on the following dates:

• Thursday, December 1 through Sunday, December 4,
• Thursday, December 8 through Sunday, December 11,
• Thursday, December 15 through Sunday, December 18,
• Thursday, December 22 through Sunday, December 25, and
• Thursday, December 29 through Sunday, January 1.

To redeem the $5 credit, Marylanders should open the Lyft app, choose “Payment” from the menu on the top left corner, and scroll to the “Add Lyft Pass” section. After inputting the code found at ZeroDeathsMD.gov/Rideshare, $5 will be applied to the user’s account. Each rider is limited to one $5 credit each weekend through the entirety of the campaign. Code redemptions will be capped each weekend to ensure rides are available throughout the holiday season.

Last year, 173 people died and more than 2,800 were injured on Maryland roadways due to impaired driving. Additionally, in 2021 in Maryland, more than 15,430 people were arrested for driving under the influence of alcohol or drugs — 1,616 of those arrests occurring between Thanksgiving and New Year’s Day.

“With the holiday season being one of the most dangerous times on our roadways due to impaired driving, initiatives that promote ride-hailing, a proven countermeasure for deterring this reckless behavior, are critical,” said GHSA Executive Director Jonathan Adkins. “GHSA is proud to partner with Lyft and Responsibility.org to help Maryland encourage people to make the safer choice this year by leaving the driving to someone who is sober.”

In addition to the credits, the MDOT MVA’s Highway Safety Office will promote educational messaging through Be the Sober Driver and Be the Make A Plan Driver on advertising platforms.

Learn more about the MDOT MVA’s Highway Safety Office at ZeroDeathsMD.gov or on Facebook, Twitter and Instagram at @ZeroDeathsMD.

Other measures expand Move Over Law and allow 24-hour temporary registration

GLEN BURNIE, MD (September 29, 2022) – The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is alerting customers of several new bills taking effect October 1, including two – Senate Bill 176 and Senate Bill 218 – that were introduced by MDOT MVA leadership, passed by the General Assembly and signed into law earlier this year by Governor Larry Hogan.

The first measure is designed to help protect infants and toddlers in the event of a crash while also providing caregivers with clear guidance on child passenger safety. Senate Bill 176 requires a child under age 2 being transported in a motor vehicle to be secured in a rear-facing child safety seat that complies with federal regulations until the child reaches the manufacturer’s weight or height limit for the child safety seat. More information and resources can be found through MDOT MVA’s Highway Safety Office.

The second measure, Senate Bill 218, allows MDOT MVA to issue a temporary renewal for qualified individuals for up to two years for driver’s licenses and identification (ID) cards. The bill was introduced by MDOT MVA as a result of lessons learned during COVID-19.

Prior to enactment of Senate Bill 218, MDOT MVA could only extend driver’s licenses and ID cards for 90 days, which was not sufficient under certain circumstances, for instance active-duty military members, students studying outside the state, and those who are at risk during state of emergency. Increasing the temporary renewal period gives customers more flexibility when they are unable to visit a branch office.

“MDOT MVA is not only committed to improving our customer’s experience when conducting agency business, but also to providing education to prevent motor vehicle injuries and fatalities,” said MDOT MVA Administrator Chrissy Nizer, who also serves as Governor Larry Hogan’s Highway Safety Representative. “Our team did a tremendous job turning challenges presented during the pandemic into opportunities for the agency to implement customer-oriented changes and ensuring our most vulnerable road users are receiving the utmost protection while traveling.”

Another key measure taking effect October 1 is Senate Bill 147, which expands Maryland’s Move Over Law. The revision requires drivers to move over or slow down when approaching any vehicle that is stopped or parked and displaying hazard warning lights, road flares or other caution signals. Previously, the “move over or slow down” provision applied only when approaching law enforcement vehicles, tow trucks and emergency response vehicles and equipment.

Another new law is the result of House Bill 222, and requires the driver of a vehicle traveling slower than the general speed of traffic on an interstate highway in a rural area to drive the vehicle in the right-hand lanes. The law also mandates that MDOT MVA include information about this requirement in the state’s driver education curriculum.

Several other bills taking effect October 1 have an impact on MDOT MVA’s processes. House Bill 1076 allows MDOT MVA to issue an electronic 24-hour registration to the new owner of a vehicle to allow transport of the vehicle home after purchase. House Bill 368 requires MDOT MVA to allow a 10-day grace period for a customer to return or provide paperwork for registration tags to be returned before issuing a penalty for lapse of insurance following cancellation of a vehicle’s policy.

Other bills going into effect on October 1 related to motor vehicle operations include:

• HB 0157: Vehicle Laws - Plug-In Electric Drive Vehicles - Reserved Parking Spaces prohibits anyone from stopping, standing or parking a vehicle in a parking space designated for plug-in electric drive vehicles.
• HB 0679: Vehicle Laws – Licensing of Businesses and Occupations – Definition of Vehicle Salesman requires anybody who negotiates with a person to enter into a financial security or warranty agreement on behalf of a dealer to obtain a salesman license.
• HB 1150: Vehicle Equipment - Highway Maintenance and Service - Green Flashing Lights allows certain highway maintenance and service equipment and vehicles, while in use for snow removal or the protection of highway maintenance workers, to be equipped display green flashing lights simultaneously with yellow or amber flashing lights. The change eliminates a restriction of these types of lights that previously existed.

Service makes it easier for many customers to complete REAL ID process; Since 2021, more than 2,000 Marylanders have obtained birth certificates at MDOT MVA Branches

GLEN BURNIE, MD (October 4, 2022) – After successfully issuing more than 2,000 birth certificates to Marylanders since March of last year, the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is expanding its birth certificate printing service to the Eastern Shore. In partnership with the Maryland Department of Health (MDH), the MDOT MVA Salisbury branch can now issue birth certificates to Maryland-born customers to fulfill the proof of identity requirement to obtain a federally mandated REAL ID. The Salisbury branch is the sixth MDOT MVA branch to implement the service, joining the Annapolis, Baltimore City, Essex, Frederick and Largo branches.

“We are so excited to bring this convenient service to our customers on the Eastern Shore,” said MDOT MVA Administrator Chrissy Nizer. “Presenting proof of identity is required to obtain a REAL ID, so expanding this partnership makes sense to ensure the process is as easy and seamless as possible for our customers. The service helps prevent the need for multiple branch visits and provides the community with a central location for a variety of services.”

The birth certificate service began in March 2021 at the Baltimore City MDOT MVA branch and later expanded to the Essex branch. Since then, more than 1,500 customers at the Baltimore City branch have obtained a birth certificate in addition to their MDOT MVA product, along with 465 customers at the Essex branch. In March of this year, the service expanded to the Annapolis, Frederick and Largo branches, assisting another 70 customers. Customers are required to complete a driver license or identification card transaction to obtain a certified birth certificate at the MDOT MVA branches where this service is provided.

“MDOT MVA works with agencies across government to build partnerships focused on customers’ needs,” said MDOT Secretary James F. Ports, Jr. “The agency’s commitment to customer service promise is one reason Maryland has a REAL ID compliance rate of 87% – one of the leading rates in the nation.”

MDH sets fees for certified birth certificate copies at $10. MDOT MVA does not collect any additional fees for this service and the customer will leave with a new copy of their birth certificate, as well as the MDOT MVA product they were there to obtain. The process to request a birth certificate at an MDOT MVA branch office was developed with the highest security standards. Customers verify personal information with one customer agent and provide payment to a second agent to ensure data privacy.

The federal REAL ID Act was passed by Congress after the September 11, 2001, terrorist attacks to establish minimum security standards for license issuance. By May 3, 2023, all U.S. citizens must have a REAL ID compliant driver’s license or identification card in order to board a commercial aircraft or gain access to federal facilities. In August 2019, MDOT MVA became the first in the nation to have its REAL ID process recertified by the Department of Homeland Security, affirming Maryland’s compliance with the federal requirements.

Marylanders are encouraged to create a myMVA account to learn their REAL ID status before making an appointment. With a myMVA account, customers can also access their driver’s license information, check their vehicle registration status, view copies of any correspondence the MDOT MVA has sent to them, check their vehicle emissions inspection program deadlines and complete online services.

In addition to the birth certificate printing service, the Salisbury MDOT MVA branch is also home to a Department of Natural Resources Customer Service Center, TSA PreCheck Services and a Veteran Affairs Benefits Office. The offices have a fulltime veteran’s benefits specialist available to assist veterans and families applying for U.S. Department of Veterans Affairs benefits.

For additional photos and video, click here

ESSEX, Md. (December 12, 2022) – Residents in Essex and surrounding communities will notice something a little different next time they head to their local Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) branch – more space. The newest 3,300 square-foot addition to the Essex branch adds seven service stations with the ability to increase capacity by an additional 700 weekly appointments to meet growing demand.

MDOT Secretary James F. Ports, Jr., and MDOT MVA Administrator Chrissy Nizer were joined by Senator Johnny Salling, Paul Blitz from Delegate Ric Metzgar’s office and MDOT MVA’s field operations staff on Monday to officially cut the ribbon and get a behind-the-counter tour.

“We are so excited to be expanding this branch to better serve the growing needs of this important community and its customers,” said MDOT MVA Administrator Chrissy Nizer. “Whether a customer chooses to make an in-person appointment, use our 24-hour kiosk or complete their transaction online, we value our customers’ time and will continue to explore ways to improve the customer experience.”

The ribbon cutting at the Essex branch was the latest commitment by the MDOT MVA to enhance the customer experience and deliver premier customer service. Just last week, Governor Larry Hogan proclaimed December 6 Customer Connect Day to highlight the accomplishments the MDOT MVA has made over the last year following its landmark modernization known as Customer Connect. Customer Connect replaced the agency's legacy systems, providing customers and employees with a complete view of the customer's status and history with the MDOT MVA by linking their driver and vehicle accounts.

“MDOT MVA is committed to delivering on Governor Hogan’s premier customer service promise and finding new and innovative ways to serve its customers,” said Secretary Ports. “The addition to the Essex branch, recent IT system modernization and expansion of the one-stop-government-shop partnerships are all ways the agency continues to provide accessible and convenient services for all Marylanders, whether they choose to do their business face-to-face or online.”

Since implementation of Customer Connect, more than 70% of customers completing a transaction at a MDOT MVA branch office are seen within 15 minutes of their appointment time. Not only has the MDOT MVA improved business inside its branch offices, but also through online and kiosk services. Approximately 75% of customers complete their transaction with the MDOT MVA using an alternative service delivery method. MDOT MVA is on pace to process more than 7.8 million e-service transactions by the end of the year, an increase of 13% from 6.9 million in 2021.

Customers can access an array of services by creating a myMVA account. A myMVA account allows customers to access their driver and vehicle information in real time. Customers also can learn their REAL ID status, view copies of any correspondence the MDOT MVA has sent to them, check vehicle emissions inspection program deadlines and complete more than 60 transactions online. All Marylanders are encouraged to sign up for this enhanced feature. To sign up for a myMVA account, click here.

Other renovations include an updated and larger learner’s permit law test room with additional stations for the state’s newest drivers and additional space for the Department of Natural Resources and E-ZPass Customer Service Offices. Over the last several years, the MDOT MVA has worked toward a one-stop-shopping experience, forming partnerships with state agencies.

Most recently, the MDOT MVA expanded its partnership with Maryland Department of Health to issue birth certificates of Maryland-born customers at select MDOT MVA branch offices – including Essex - to assist with the federal REAL ID document requirements. More than 650 customers have utilized this service at the Essex branch and were able to leave with their MDOT MVA product and a vital document. Maryland has one of the highest REAL ID compliance rates in the nation at 89%. With the new REAL ID deadline of May 7, 2025, Maryland is well on its way to meeting that deadline.

The Essex branch is located at 1338 Eastern Boulevard and is open from 8:30 a.m. to 4:30 p.m. Monday, Tuesday, Wednesday and Friday; 8:30 a.m. to 6:30 p.m. Thursday; and 8 a.m. to noon on Saturday. Customers also have access to a self-service kiosk 24-hours, seven days a week.

GLEN BURNIE, MD (October 25, 2022) -- Customers coming to the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) Glen Burnie branch office on Saturday, October 29, will be able to discard any unused, unwanted or expired prescription drugs as the agency participates in the Drug Enforcement Administration’s (DEA) National Prescription Drug Take Back Day.

As an agency focused on the safety of the traveling public, MDOT MVA is committed to getting drugs out of the hands of vulnerable people to help keep our roadways and citizens safe. The opioid epidemic and the abuse of prescription drugs is a major issue affecting communities throughout Maryland and nationwide. To learn more about Maryland’s initiative to combat opioid addiction visit: beforeitstoolate.maryland.gov

Unused prescription drugs that are simply thrown in the trash can be retrieved and abused or illegally sold, and unused drugs that are flushed contaminate the water supply. Properly disposing of unused, unwanted or expired prescription drugs saves lives and protects the environment. MDOT MVA is pleased to offer this service and encourages citizens to use this convenient and responsible method to dispose of unused or expired prescription medications.

WHEN:         
Saturday, October 29, 2022
10 a.m. to 2 p.m.

WHERE:      
MDOT MVA Glen Burnie Branch
Building A Lobby
6601 Ritchie Highway
Glen Burnie, MD 21062

During a similar initiative in April, MDOT MVA collected 10 pounds of medications to be properly disposed. Beyond National Prescription Drug Take Back Day, there are other opportunities to regularly and safely dispose of unneeded medications at pharmacies, hospitals, police departments and businesses. All 23 Maryland State Police Barracks are equipped with secure drug collection boxes and are available 24 hours a day, seven days a week for unused medication drop off. To locate other drop box locations.

Agency Providing Resources to Ensure Older Drivers Continue to Drive Safely

GLEN BURNIE, MD (December 2, 2022) – Despite the objections of many, aging is a part of life. As we get older our physical, visual and cognitive functions may decline. Yet for many drivers age 65 and older, having a driver’s license means independence and the ability to stay engaged in their community. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is highlighting tips and resources as part of Older Driver Safety Awareness Week, December 5-9, to help those who are able to drive safely to continue to do so.

“We understand the desire to continue driving for as long as possible and we know aging occurs at different rates and times for each individual,” said MDOT MVA Administrator Chrissy Nizer, who also serves as Governor Larry Hogan’s Highway Safety Representative. “Being proactive about changes to our transportation needs as we age can ensure we’re safely navigating the roads. This includes understanding vehicle features and using them properly, maintaining safe driving skills, and learning ways to identify changes early.”

The Right

Staying safe on the road takes a multi-faceted approach that starts with the proper fit and understanding of the safety features within a vehicle. Today’s vehicles are equipped with many safety features that can be intimidating and difficult to understand. CarFit, created by the American Occupational Therapy Association (AOTA), the American Automobile Association (AAA) and AARP, is a program developed to address that, helping older drivers understand their vehicle and ensure they are correctly fitted.

A proper fit can increase a driver’s safety – for instance, sitting too close to the steering wheel, which houses the airbag, can cause serious injury and a good foot positioning is important. A driver reaching with his or her toes to press the pedals can cause fatigue leading to slow reaction times. Additionally, knowing how to properly adjust side mirrors can minimize blind spots while changing lanes.

MyCarDoesWhat?.org is another resource through the National Safety Council that educates drivers on the ever-changing world of car safety features, including Advanced Driver Assistance Systems. Things like adaptive cruise control, back up cameras and warnings, blind spot detection and brake assist are all features than can keep you safe on the road. In-vehicle display icons for these features can be confusing to drivers but the MyCarDoesWhat website provides pictures for each symbol and what technology it represents.

Common Crash Scenarios to Avoid

Understanding common crashes can help older drivers avoid such conditions. Common crashes among older drivers include turning left at an intersection with a stop sign or light with no dedicated left turn arrow, yielding or merging with traffic at high speeds or changing lanes on a roadway with four or more lanes. If you do encounter a high-risk situation, the MDOT MVA offers the following safe driving tips:

• Always wear a seat belt and make sure all passengers in all seats are belted.
• Use caution when turning. Judging oncoming traffic can be challenging both at intersections and when making left-hand turns.
• Allow enough time when crossing traffic and pay attention to signs and signals.
• Use caution when merging onto higher speed roads and when changing lanes.
• Be extra careful at intersections. Use turn signals and stay alert for cars and pedestrians entering from the side.
• Always stay in your lane while driving through an intersection.
• Avoid distractions so you can make safe driving decisions.
• Drive at or near the speed limit. It’s unsafe to drive too fast or too slow.
• Be aware of the risks of drowsy driving from exhaustion, changes in medications or certain medical conditions. Drowsy driving can be just as dangerous as impaired driving.

Health Impacts & Actions

Vision, physical health, cognitive health and medications, regardless of your age, can have an impact on driving ability. Health issues can affect a person’s ability to recognize hazardous situations, react quickly to changing conditions and the ability to focus on more than one task – as usually required when driving.

If you or a loved one begins to recognize the warning signs for diminished driving capacity, have conversations with family, friends and your health care provider. Contact an occupational therapist or a driver rehabilitation specialist to get advice and to learn about other transportation options to stay mobile in the community. MDOT MVA produces a Resource Guide for Aging Drivers - PDF that provides detailed information and easy-to-use tools for customers to learn more about aging, health and driving. To download the guide, click here. Stay aware of changes on the roadways, and driving habits, by taking advantage of the many driver refresher courses and self-assessments available.

Older Driver Safety Week will be the focus of this month’s Conversation’s With Chrissy, a podcast recently launched by the MDOT MVA. Administrator Nizer talks with guests each month about ways the agency is better serving Marylanders through updated technology, partnerships, and services. You can listen or watch here.

During Teen Driver Safety Week, Teens and Parents Reminded of Safe Driving Behaviors

GLEN BURNIE, MD (October 20, 2022) – In an effort to educate teen drivers of the dangers of distracted driving, the nationwide Governors Highway Safety Association (GHSA) and General Motors have awarded the Maryland Department of Transportation Motor Vehicle Administration’s (MDOT MVA) Highway Safety Office with a grant to bring the fast-paced and engaging ThinkFast Interactive (TFI) program to young drivers at nine Maryland high schools.

Maryland is one of seven states awarded a grant to fund innovative countermeasures to combat the prevalent – and preventable – issue of distracted driving. The $30,000 grant allows MDOT MVA’s Highway Safety Office to bring the TFI program to Maryland at no cost to the schools. Using a data-driven approach, the nine high schools will be selected based on communities with a high propensity of distracted driving crashes among young drivers. TFI uses a trivia-based game show format, based on active learning theories, to connect young people with distracted driving information. The program has a track record of increasing youth awareness about the dangers of driving distracted.

“GHSA is thrilled to support Maryland in combating distracted driving by changing the social norms among our next generation of drivers,” said GHSA Executive Director Jonathan Adkins. “Maryland is a leader in developing innovative safety programs and we are excited to follow along as they embark on this effort.”

Every year in Maryland, more than 10,400 drivers between the ages 15 and 19 are involved in police-reported motor vehicle crashes. More than 1,700 are injured and 16 are killed every year.

“Although teenagers may feel invincible, it’s important to remind teen drivers they’re at greater risk on the road due to inexperience,” said MDOT MVA Administrator Chrissy Nizer, who serves as Governor Larry Hogan’s Highway Safety Representative. “We urge all parents to continuously have conversations with their teens about safe driving. We want everyone to make it to their destination, and that starts with safe driving behaviors.”

The grant announcement comes during Teen Driver Safety Week (October 16 -22), and MDOT MVA is urging teens – and their parents – to remember important rules behind the wheel involving impaired driving, seat belt use, distracted and drowsy driving, speeding and large numbers of passengers.

• Impaired Driving. Teens are too young to legally buy, possess or consume alcohol. Last year in Maryland, however, five drivers involved in fatal crashes who had alcohol or drugs in their system were between ages 15 and 20 – all under the minimum drinking age. Alcohol isn’t the only substance that can keep someone from driving safely. Like other drugs, marijuana affects a driver’s ability to react to their surroundings. Driving is a complex task, and marijuana slows reaction time. Teens must remember that driving under the influence of any impairing substance, including illicit or prescription drugs or over-the-counter medication, could have deadly consequences.
• Seat Belt Safety. Wearing a seat belt is one of the simplest ways to stay safe in a vehicle. Too many teens, however, simply aren’t buckling up. Often, when a teen driver involved in a fatal crash was unbuckled, other passengers who died were also unbuckled. Adults are asked to remind teens it’s important that everyone in the car is buckled up, front seat and back – every trip, every time.
• Distracted Driving. Cell phone use while driving is more than just risky — it can be deadly and is illegal in Maryland. Set an example and remind teens about the dangers of texting and using a phone while driving. Distracted driving isn’t limited to cell phone use. Eating or drinking while driving and paying attention to passengers, audio and climate controls can result in distractions. Remind your teen that wearing headphones while driving is illegal in Maryland, and can distract from hearing sirens, horns or other important sounds.
• Speed Limits: Speeding is a critical issue for all drivers, especially teens. While males are more likely to be involved in fatal speeding-related crashes than females, it is important to remind all teens to always drive within the speed limit. The probability of death or serious injury grows with impacts at higher speeds, doubling for every 10 mph over 50 mph that a vehicle travels. All motorists must remember that posted speed limits are set assuming ideal weather and traffic conditions. Bad weather, areas of road work and other factors may require motorists to drive below the posted speed limit.
• Passengers. Research shows the risk of a fatal crash goes up dramatically in relation to the number of passengers in a car. The likelihood of teen drivers engaging in risky behavior triples when traveling with multiple passengers. Parents should enforce the passenger restriction for teens with provisional licenses, which does not allow for any passengers under age 18, other than immediate family members, without a qualified supervising driver for the first 151 days.

Schools interested in having the TFI program or other highway safety programs brought to their students, teachers or administrators can fill out the resource form on ZeroDeathsMD.gov.

Learn more about the MDOT MVA’s Highway Safety Office’s commitment to zero deaths on Maryland roadways at ZeroDeathsMD.gov and on Facebook, Twitter and Instagram at zerodeathsmd.

Offices and VEIP Stations will reopen Tuesday, December 27

GLEN BURNIE, MD (December 21, 2022) - The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emission Inspection Program (VEIP) stations from Friday, December 23, through Monday, December 26, in observance of the Christmas holidays. MDOT MVA will contact customers with previously scheduled appointments for Friday, December 23. MDOT MVA branch offices will reopen for normal operations by appointment only Tuesday, December 27. VEIP testing will also resume Tuesday, December 27, and does not require an appointment.

MDOT MVA self-service VEIP kiosks, online services, and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete online services including:

• Driver’s License Renewals,
• Identification Card Renewals,
• Vehicle Registration Renewals,
• Temporary Registration,
• Vehicle Title and Registration Applications,
• Duplicate/Additional Registration Cards,
• License Plate Purchase/Replacement,
• Insurance Information and Compliance Payments,
• Title Replacements,
• Disability Products,
• Change of Address,
• Driving Records,
• Information on Administrative Flag Fees,
• VEIP Test Date Extension and
• Substitute Stickers.

All MDOT MVA branch offices and VEIP stations are closed on dates in accordance with the state holiday calendar. A complete list of closings for can be found here.

###​​

Offices and VEIP Stations will reopen Tuesday, January 3

GLEN BURNIE, MD (December 29, 2022) – The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emission Inspection Program (VEIP) stations on Saturday, December 31, and Monday, January 2, in observance of the New Year’s Eve and New Year’s holiday. MDOT MVA branch offices will reopen for normal operations by appointment only Tuesday, January 3. VEIP testing will also resume Tuesday, January 3, and does not require an appointment.

MDOT MVA self-service VEIP kiosks, online services and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete online services including:

• Driver’s License Renewals,
• Identification Card Renewals,
• Vehicle Registration Renewals,
• Temporary Registration,
• Vehicle Title and Registration Applications,
• Duplicate/Additional Registration Cards,
• License Plate Purchase/Replacement,
• Insurance Information and Compliance Payments,
• Title Replacements,
• Disability Products,
• Change of Address,
• Driving Records,
• Information on Administrative Flag Fees,
• VEIP Test Date Extension and
• Substitute Stickers.

All MDOT MVA branch offices and VEIP stations are closed on dates in accordance with the state holiday calendar. A complete list of 2023 closings for can be found here.

Office and VEIP Stations will reopen Tuesday, October 11 Glen Burnie and Columbia VEIP Kiosks to Have Limited Availability on Saturday & Sunday

GLEN BURNIE, MD (October 7, 2022) - The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emission Inspection Program (VEIP) stations Monday, October 10, in observance of Columbus Day. MDOT MVA branch offices will reopen for normal operations by appointment only Tuesday, October 11. VEIP testing will also resume Tuesday, October 11 and does not require an appointment. Additionally, MDOT MVA is notifying customers that the Glen Burnie and Columbia VEIP kiosks will have limited availability over the weekend. Both kiosks will be closed from 1 p.m. to 8 p.m. on Saturday and 6 a.m. to 12 p.m. on Sunday to undergo maintenance.

MDOT MVA self-service VEIP kiosks, online services, and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete online services including:

• Driver’s License Renewals,
• Identification Card Renewals,
• Vehicle Registration Renewals,
• Temporary Registration,
• Vehicle Title and Registration Applications,
• Duplicate/Additional Registration Cards,
• License Plate Purchase/Replacement,
• Insurance Information and Compliance Payments,
• Title Replacements,
• Disability Products,
• Change of Address,
• Driving Records,
• Information on Administrative Flag Fees,
• VEIP Test Date Extension and
• Substitute Stickers.

All MDOT MVA branch offices and VEIP stations are closed on dates in accordance with the state holiday calendar. A complete list of closings can be found on our website.

Offices will reopen on November 25

GLEN BURNIE, MD (November 22, 2022) - The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emission Inspection Program (VEIP) stations Thursday, November 24, in observance of Thanksgiving. MDOT MVA branch offices will reopen for normal operations by appointment only on Friday, November 25. VEIP testing will also resume on November 25 and does not require an appointment.

MDOT MVA self-service VEIP kiosks, online services, and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete online services including:

• Driver’s License Renewals,
• Identification Card Renewals,
• Vehicle Registration Renewals,
• Temporary Registration,
• Vehicle Title and Registration Applications,
• Duplicate/Additional Registration Cards,
• License Plate Purchase/Replacement,
• Insurance Information and Compliance Payments,
• Title Replacements,
• Disability Products,
• Change of Address,
• Driving Records,
• Information on Administrative Flag Fees,
• VEIP Test Date Extension and
• Substitute Stickers.

All MDOT MVA branch offices and VEIP stations are closed on dates in accordance with the state holiday calendar. A complete list of closings can be found on our website.

Event brought Several Agencies Together to Educate Prospective CDL Applicants

GLEN BURNIE, MD (November 5, 2022) – After a successful event in March, the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) again partnered with the Maryland Motor Truck Association (MMTA) to host a second Commercial Driver’s License (CDL) Day. The day is designed to educate the public and potential CDL applicants about what is required to become a CDL permit holder in Maryland, the skills needed for this critical duty, how they can take the next steps to acquire a CDL and how to safely share the road.

Dozens of people met with staff from the MDOT MVA, MMTA, the MDOT State Highway Administration, the MDOT Maryland Transit Administration, Anne Arundel County Public Schools’ Transportation Division and MDOT MVA’s Highway Safety Office. Each agency and organization had a representative on-site to speak with current and potential CDL applicants about opportunities within the agencies, including training and career advancement.

MDOT MVA staff also answered questions on how to obtain a commercial driver learner’s permit and how to add certain restrictions to a CDL license. CDL applicants also learned about the modernized CDL test that went into effect in August. MMTA spoke about the skills needed for the role and how to safely share the road with commercial vehicles, while representatives from Hansen & Adkins Auto Transport gave firsthand experience on being a truck driver.

“CDL drivers play a critical role in ensuring our state continues to thrive - they transport retail goods, medical supplies, construction equipment, farming goods, vehicles and even children,” said MDOT MVA Administrator Chrissy Nizer. “The MDOT MVA is committed to making the process to obtain and maintain a CDL is as accessible and efficient as possible.”

“The need for truck drivers has never been higher. Today’s partnership with the Motor Vehicle Administration gave people a chance to sit in a truck, to see what a driver sees, to ask questions about becoming a driver and to learn about life behind the wheel,” said Louis Campion, MMTA President and CEO.  “If you have a CDL, you have a career.”

The MDOT MVA’s Highway Safety Office also participated by providing safety information and demonstrations of the rollover simulator. The vehicle shows the drastic difference a properly buckled seat belt can make in a rollover crash.

Maryland is home to more than 110,000 commercial driver’s license holders. Over the past several years, the MDOT MVA has expanded accessibility for prospective school bus and truck driver candidates to special licensing days. Additionally, the agency has improved how CDL holders can conduct their MDOT MVA business. For example, CDL products now have an 8-year expiration date, the same as non-commercial licenses (with the exception of hazmat endorsements), the ability to renew their license online and the ability to electronically submit their medical certificate. For more information on how to become a CDL holder in Maryland, visit the MDOT MVA website.

Agency Recognized at International Conference in Baltimore with More Than 1,000 Attendees

GLEN BURNIE, MD (September 20, 2022) – The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) has received three Service Awards and three Public Affairs and Consumer Education (PACE) Awards from the American Association of Motor Vehicle Administrators (AAMVA) for the agency’s work in Customer Convenience and Education, Innovative Use of Technology and Community Service. The AAMVA awards honor individuals, teams and organizations for the commitment of time and resources to promote safety initiatives, outstanding customer service and public affairs and consumer educational programs throughout North America.

MDOT MVA received the awards during the 2022 AAMVA Annual International Conference, held September 13-15 in Baltimore. More than 1,000 professionals from 59 jurisdictions, including Canadian provinces, attended the conference, which was hosted by MDOT MVA. Each year, the AAMVA Conference is held in the home state of the chair of the AAMVA International Board of Directors. MDOT MVA Administrator Chrissy Nizer served that role for the last year.

“I am so proud of the MDOT MVA team for continuing to find innovative and convenient ways to provide Marylanders with premier customer service, whether it’s face to face in our branch offices or making services more accessible online,” said Administrator Nizer. “Maryland continues to be at the forefront of customer-focused initiatives, and it was an honor to recognize the team in front of hundreds of our AAMVA colleagues.”

“AAMVA awards are the industry standard for excellence, innovation and customer service, and it’s a great source of pride for the entire MDOT Team that Chrissy and her staff have been recognized for their outstanding work,” said MDOT Secretary James F. Ports, Jr. “The AAMVA Conference was terrific, and as the host agency MDOT MVA showed off the best of MDOT, Baltimore and all of Maryland.”

MDOT MVA received both regional and international recognition in the Customer Convenience category for the implementation of its birth certificate printing program. The award recognizes jurisdictions for making life easier for customers by offering new programs or enhancing existing programs. The birth certificate printing service, offered in the Annapolis, Baltimore City, Essex, Frederick and Largo branch offices, provides Maryland-born customers with a certified copy of their birth certificate as proof of identity to get their REAL ID. Since the program’s inception in 2021, more than 2,000 customers have taken advantage of this service.

In the Community Service category, MDOT MVA received regional and international recognition for its partnership with the Baltimore City Office of Homeless Services to provide identification cards to individuals experiencing homelessness. This partnership provided a critical step for these individuals to receive housing, secure employment and other benefits.

AAMVA’s Innovative Use of Technology award praised the agency’s efforts allowing customers the ability to request and be approved for disability products online. In real time, a customer’s physician can digitally input medical certification and support an individual’s eligibility for disability plates and placards. Customers can submit and track progress of their application, eliminating a trip to an MDOT MVA branch for this critical service. This service was implemented following MDOT MVA’s IT modernization project, Customer Connect, which allows the agency to offer more online services than ever before. In fact, Customer Connect recently received the Northeast Association of State Transportation Officials America’s Transportation Award for Best Use of Tech and Innovation, and is under consideration for national recognition.

MDOT MVA was also the recipient of three Region 1 PACE Awards. In the print and electronic publications category, the agency was recognized for Maryland’s Connected and Automated Vehicle (CAV) Strategic Framework. This framework recommends developing plans that align with CAV technology strategies and reflects Maryland’s multi-disciplinary approach to CAVs.

In the Region 1 PACE writing category, MDOT MVA received recognition for the Child Passenger Safety Week 2021 Press Release that provided education and resources for parents and caregivers to support safe travel practices, as well as videos demonstrating the proper installation of child safety seats for various ages.

And in the website and technology category, MDOT MVA received an award for the Zero Deaths Maryland Website, which was recently redesigned to be user-friendly and easy to navigate. Since its launch, organic and paid media efforts have driven more than 120,000 visitors to the site.

Founded in 1933, AAMVA serves North American motor vehicle and law enforcement agencies. The association’s mission – Safe Drivers, Safe Vehicles, Secure Identities, Saving Lives – guides its activities, resources and programs in driver licensing, vehicle titling and registration, motor carrier services, identity management and technology solutions.

For a full list of the 2022 winners and more information about the AAMVA Awards.

Agency Will Honor Active and Retired Service Members with Commemorative Pens

GLEN BURNIE, MD (November 7, 2022) – The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices and Vehicle Emissions Inspection Program (VEIP) stations Friday, November 11, in observance of Veterans Day. MDOT MVA branch offices will reopen for normal operations by appointment only on Saturday, November 12. VEIP testing also will resume November 12 and does not require an appointment.

To honor Maryland’s veterans, MDOT MVA will issue commemorative banner pens to active and retired service members during the week leading up to Veterans Day. The banner pen displays the benefits MDOT MVA offers to veterans and active military members, as well additional resources through the MDVA. The banner pens will be available while supplies last.

Additionally, the MDOT MVA will participate in Operation Green Light, by illuminating its Glen Burnie campus green next week. Operation Green Light is a new initiative to support military veterans and raise awareness about the resources available to assist veterans and their families. As part of Operation Green Light, the MDVA is launching “Landing Zone Maryland,” a digital welcome guide for veterans and families retiring or moving to Maryland. The guide will include federal, state, and local benefits to meet the needs of transitioning veterans and their families. Beginning Monday, Nov. 7, customers applying for military or veteran products at the MDOT MVA will receive Landing Zone Maryland pocket cards with a link to the guide.

“Military members and veterans have dedicated so much to the state and nation, and we’re honored to be able to show our appreciation through our programs and services,” said MDOT MVA Administrator Chrissy Nizer. “It is so important that our military members and veterans have access to the resources they need, and we will continue to explore new ways to remove any obstacles.”

Serving veterans and active-duty military every day

MDOT MVA reminds the military community that many services are offered through the MDOT MVA that directly benefit veterans and active-duty members. In 2019, MDOT MVA partnered with the Maryland Department of Veterans Affairs (MDVA) to open Veteran Benefits Offices in several branch offices statewide. Since the first office opened in the Glen Burnie branch, the service has expanded to five additional offices in the Bel Air, Cumberland, Gaithersburg, Hagerstown and Salisbury branches. The offices have a fulltime veteran’s benefits specialist available to assist veterans and families applying for U.S. Department of Veterans Affairs benefits.

To assist veterans and active-duty personnel who are transitioning to a civilian career, the MDOT MVA will waive the CDL skills test​ requirements for a class A or B commercial license for veterans who have been discharged within the previous 12 months, active-duty personnel, reservists and national guard personnel who meet specific criteria. Criteria and additional information can be found here.

Last year, the Maryland General Assembly passed a law to exempt active military personnel from VEIP requirements for vehicles owned by at least one active-duty member of the military who is deployed outside of the United States or in a state not subject to a vehicle emissions inspection. MDOT MVA leadership proposed the bill after meeting the mother of a soldier who was stationed out of state and was unable to complete the emissions inspection on his vehicle, which was registered in Maryland.

In addition to these initiatives, MDOT MVA has several ways for veterans to show their pride. Driver’s license and identification card holders can add a “Veteran” designation to their card, which indicates they are eligible for state veteran benefits. MDOT MVA also issues permanent vehicle registration cards and license plate stickers to Maryland veterans who qualify as 100% permanently disabled. Veterans who qualify as permanently disabled receive free registration with any plate type, including the more than 100 types of specialty license plates honoring veterans and their families.

For more information, visit the Military and Veterans page.

MDOT MVA self-service VEIP kiosks, online services, and 24-hour kiosks will be available throughout the holiday weekend. Customers are encouraged to sign up for a myMVA account to take advantage of the many services available online. With a myMVA account, customers can access their driver’s license information including their REAL ID status, check their vehicle registration status, view MDOT MVA correspondence, check their vehicle emissions inspection program deadlines and complete an array of online services.