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MDOT Motor Vehicle Administration

REMINDER: MVA Customer Connect System Update- CORE 21

Bulletin | January 21, 2026

Updated:

Date: February 14, 2024
Bulletin: All Dealers and Tag and Title Agencies
From: Business Licensing and Compliance

PURPOSE
This bulletin is to provide guidance for the Dealer and Tag & Title agencies on operating 
procedures for MVA’s Customer Connect system update (CORE21), which will go live on 
Monday, February 19th, 2024.

SUMMARY
MVA will begin to transfer data and make updates to the Customer Connect system on Saturday, February 17th. Branch, call center, central office, and system functionality will be unavailable 
from 12p.m. on Saturday, February 17th through 12p.m. on Sunday, February 18th.

Dealer and Tag & Title agencies will not be able to process any transactions in the system during 
this time, but dealers can issue 60-day temp tags using the offline temp tag process. 

We apologize for any inconvenience this downtime will cause. If you have any questions, please 
contact us at 410-787-2952 or [email protected].