Requests for Duplicate Titles

Updated: June 25, 2025

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Date: June 25, 2025 
Bulletin: Dealers and Tag & Title Agents
From: Vehicle Services Division 

PURPOSE
To explain the new process for dealers and tag and title agents to request a duplicate title electronically. This bulletin replaces Bulletin D-05-25-06 dated May 23, 2025.

SUMMARY
MVA will implement a process where no documents will be required to request a duplicate title electronically. Instead of providing documents, dealers and tag and title agents will enter certain information to receive a duplicate title. This change requires development in MVA’s system and ERT systems.

NEW ELECTRONIC PROCESS

1. Business Portal
   To request a duplicate title via the business portal, the dealer or tag and title agent will provide: (1) title number, (2) the date the vehicle was traded in (if applicable), 
   (3) the odometer at the time of trade-in (if applicable), (4) the date the lien was paid off (if date is unknown enter transaction date), (5) the address where the duplicate title should be mailed, and (6) an acknowledgement of a certification. No documents will be required.
   
   There will be an option to have the duplicate title mailed or request pick up in a branch. For mailed duplicate titles, there will be an option for expedited shipping ($17.13). 
   
   MVA will not charge for this duplicate title if it is the first title printed after a lien on the vehicle has been released. 
   
   Requests submitted via the business portal will be processed automatically. If the vehicle’s lien was released within 10 calendar days of the duplicate title request, the request will be held and automatically processed on the 11th day after the lien was released.
   
   The changes to the business portal moved to production the evening of June 24, and this functionality is now available. See relevant screenshots below.
2. ERT System
   To request a duplicate title via an ERT system, the dealer or tag and title agent will provide: (1) the date the vehicle was traded in (if applicable), (2) the odometer at the time of trade-in (if applicable), (3) the date the lien was paid off (if applicable), (4) the address where the duplicate title should be mailed, and (5) an acknowledgement of a certification. No documents will be required.
   
   MVA will not charge for a duplicate title if it is the first title printed after a lien on the vehicle has been released. 
   
   This functionality is not yet available. We will update the technical specifications for ERT systems and provide ERT vendors with the updated specifications and a timeline for this development.
3. MVA’s Online Duplicate Certificate of Title Request 
   
   Dealers and tag and title agents cannot use the online request process to request a duplicate title. This functionality will be moved to the business portal. 
   
   This process will continue to be available for individual customers.

If you have any questions, please contact the Vehicles Division – Thomas Stottlemire at [email protected], Shae Richards-Marks at [email protected] or Lynette Foster at [email protected].
 

RELEVANT PORTAL SCREENSHOTS

1. Account Management screen

   

   
    

2. Vehicle Information screen
    

   

   
    

3. Delivery Options screens
   a. Branch Pick Up
    

   

   
   b. Address on Record
    

   

   
   c. Alternate Address
    

   

4. Certification Statement screen