Garage Address Phase 3

Updated: December 20, 2024

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To: All Interested Business Partners
From: Central Operations
CC: Natasha Jones, Director, Central Operations
Date: December 20, 2024

PURPOSE
To advise all interested Business Partners of the changes in Customer Connect which allow business accounts to select the preferred address for certain letters and notices. This functionality builds on prior development work on garage addresses. Phase 1 allowed for adding and updating garage addresses, and Phase 2 allowed business accounts to bulk assign addresses on their accounts. The garage address is in addition to the physical and mailing addresses.

SUMMARY 
A new transaction has been added to the Business Portal to allow business customers to choose to which address on file they want 5 high-volume letters mailed. Business portal users can choose whether the letter listed below are to their physical address, mailing address, or garage address: 

1. Administrative Flag Fee Invoice
2. Flag Notice
3. Registration Renewal Notice
4. VEIP Inspection Notice
5. VEIP Suspension Notice.

HOW TO SELECT ADDRESSES FOR MAILINGS

1. Sign into the Business Portal Account, and click “More…” 
    

   

2. In the Business Portal, click the “Manage Mail Preferences” link. 
    

   

3. Proceed to the next screen by clicking “NEXT.” 
    

   

4. Use the dropdown under the “Action” column to choose the mailing preference for each mail type. Click “SUBMIT” to continue.
    

   

5. You must choose one preference per item in order to move forward.
    

   

6. Review your changes. If they are correct, click “SUBMIT.” If incorrect, follow the steps again until the correct information is displayed and click “SUBMIT.”
    

   

7. The system provides a confirmation of the address update submission and a reference number for 
   recordkeeping. 
    

   

For any questions, please contact the Vehicle Services Division, Brian Forde at [email protected], or Shanequa Richards-Marks at [email protected].